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Frequently asked questions

Have a different question and can't find the answer you're looking for? Reach out to our support team by sending us an email at PepsiCo@PantryClub.co.za and we'll get back to you as soon as we can.

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Made by Pantry Club Pty Ltd

How do I register on Pepsico2Go if I work for PepsiCo?

In your browser go to www.pepsico2go.co.za You will land on the registration page. On this registration page you will need to complete the following information:

  • Name
  • Surname
  • Employee number  ( you can get this from your latest payslip)
  • ID Number
  • Cell Phone Number
  • Alternative Cell Number for someone who will be able to accept your order on your behalf should you not be reachable when our driver is at the delivery address you supplied.
  • You will need to enter your delivery address and move a RED balloon to the exact location  that you want the driver to make delivery at.
  • You will need to create a password for your PepsiCo profile.

This password needs to be at least 8 characters long with a Capital letter and a Numeric number and a special character.

Registration Error, when I try to register the system says my details do not match?
  • This means that your Employee number (GPID) provided to us by HR does not correspond to the employee number (GPID) you are using when trying to register.
  • Please double check the employee number you are using matches that on your payslip.
  • If the employee number is correct please contact your manager to ensure that your details are sent to PantryClub to be added to our staff databases.
Is there a limit on how much I can spend a month on Pepsico2Go?
  • R4000 is the monthly spend limit per PepsiCo SA staff member.
Do You deliver nationwide?
  • Yes we deliver nationwide , as long as your location is recognized by Google maps and it is accessible to the courier company. Please note that delivery can take between 1 to 5 working days depending on the location.
How much does the delivery cost?

The delivery cost works out at R1 per item if you are close to the warehouse.

  • If your delivery location is within 30 km's from the warehouse?
    R50 for up to 50 items within a 30-kilometer radius from the nearest warehouse.
    For 51 to 100 Items you will be charged another R50 and so on for each 50 items.
  • If your delivery location is more than 30 km's from the warehouse?
    R75 for up to 50 items where the delivery address is more than a 30-kilometer radius from the nearest warehouse.
    For 51 to 100 Items you will be charged another R75 and so on for each 50 items. 
I forgot my password. How do I reset it?

Reset your password by following the steps below:

  1. Click on "Forgot Password?" or visit https://pepsico2go.co.za/landing/forgot

  2. Fill in your 10 digit cell phone number, then click on "Get new password"

  3. We’ll SMS you a link to reset your password - click on the link

  4. Create and confirm your new password

    Passwords must be minimum 8 characters, have at least one uppercase letter, one number and a special symbol i.e. @#$!*

  5. Click on "Update Password"

If you continue to experience any issues, please contact us so we can assist further.

Can I update my number on the system?
  • To ensure the security and accuracy of your account information, we have implemented stringent measures to handle such requests. Rest assured, we are committed to assisting you with this matter promptly.
  • Please provide us with the new contact number you would like to update, and our dedicated support team will process this change for you. You can reach out to us via (Whatsapp) 069 137 2824 or via email PepsiCo@PantryClub.co.za.
What is your Company’s return policy?
  • Please be advised that you have a window of up to 24 hours to notify us in the event of receiving unsatisfactory or short-dated products. 
  • Should you encounter any issues within this timeframe, we will promptly address the matter by either providing a replacement or crediting your account. 
  • Your satisfaction is of utmost importance to us, and we appreciate your timely communication to ensure a swift resolution.
  • Please view our Return Policy here: https://pepsico2go.co.za/returns/
How do I report missing/damaged products?

Missing Products-: 

  • In the unfortunate event that you have received your delivery and some items are missing, kindly note that you have a 24-hour window from the time of delivery to notify us of any such discrepancies. This allows us to promptly investigate and address the issue to your satisfaction.
  • It's important to highlight that should you inform us of missing items after the initial 24-hour period, resolution options will be at our sole discretion.
  • Picture(s) will be required of all the items received;
  • The picture(s) must be sent to us via Whatsapp on +27 (0) 69 137 2824 with your order number as the subject message.
  • Your understanding and cooperation in adhering to this notification period are highly appreciated, as it enables us to provide you with the best possible assistance.

Damaged Products-: 

  • We understand that unforeseen circumstances may arise, and we are committed to resolving any issues promptly.
  • In the event that you receive a damaged product, we kindly request that you notify us within 24 hours of discovering the damages. To facilitate the resolution process, please provide us with clear pictures of the damaged items and a detailed list via WhatsApp at +27 (0) 69 137 2824
  • Upon receipt of your notification and supporting documentation, we will coordinate a no-charge collection of the damaged product from your location. We will replace the product as soon as possible or credit your account with the purchase price of the product. 
How do I change my payment method?
  • After Placing your order please direct to secure checkout
  • Please Select the " Payment Option" of your choice.
Pay with your Bank Card:
  • For Visa and Mastercard payments, kindly ensure that you select this payment option
  • You will be redirected to a safe and secure payment gateway called PayFast that will securely process your transaction.
  • We do not store or capture your bank card details.
  • Once you have successfully completed your payment with the Payfast System we redirect you back to the Pepsico2Go page.
I didn’t receive my order. Can you help me?
  • If, by any chance, you have not yet received your order, we kindly request you to contact our dedicated support team for prompt assistance. Please reach out to us via WhatsApp at +27 (0) 69 137 2824
  • Our support team is readily available to address your concerns and ensure a swift resolution to any issues related to your order.
How does switching to GroceryClub work?

By switching to GroceryClub you can

  • Add more items you already love from other brands
  • Pay one delivery, get more value
  • Save more with exclusive Inner Circle pricing

4 easy steps:

  1. Add your PepsiCo favourites to your cart
  2. Go to your cart and Switch to GroceryClub
  3. Add more items on GroceryClub from other brands
  4. Checkout on GroceryClub with a payment of your choice, including your payroll wallet

You will still get the same PepsiCo2Go prices for all the products in your cart when you switch to GroceryClub.